1. Q: I'm very sensible in price, i am a wholesaler of battery pack, if i sell your battery pack in my city , the profit is very low, can i get a cheaper price? and I can see your competitor sells more cheap then you. A: It is highly suggest that you can have a comparision with our competitor. Indeed, there are also some supplier provide low price battery pack but using cheap material. Plz pay attention to the cycle life and the warranty, and we have anti vibration design and communication design. maybe you know the
price of cylindrical cell is far cheap then prismatic cell.besides, we also provide cylindrical cell solution , plz contact us
directly and we will tell you more. Most Importantly, we can give you a professional solution according to your local market? low profit? Don't worry about that, our engineer team will help you help you to solve it.
2. Q: I can see the post that your company shows the warranty is 5 Years, so no matter what the battery pack be used for, all 5 Years?
A: No sir, maybe you know the cycle life of cell is not only depends on the quality itself , but also be affected by the
discharge/charge rate the actual temperature. So it is unresponsibility at all if a supplier tell you the cycle life but no
talking about the actual usage. For room temperature 25℃ and 1C discharge and 0.5C charge, the cycle life of the battery pack can exceed 4000 cycles and warranty 5 Years, only energy storage usage.
3. Q: Can these battery pack be compatible with my inverter? do you have a company list of the inverter which is compatible?
A: Yes sir, our battery pack can compatible with most brand of inverter on the market, contact us and let me tell you more.
4.Q: What about the delivery time and shipping?
A: some of times in stock, we can make 3-7 days fast delivery. For USA,Canada, Austraila and most of European country , we provide tax included services, door to door, once you place an order, then you will receive your new battery pack in about 40-55 days at your home! We also have Oversea warehouse service, 3-7 days arrive, no tax fees, please contact with our sales !
5.Q:Can it be series or parallel for use?
A: Yes sir, it can support max. 4 in series or parallel connection for use ( 12V series ) and no any additional device.
Q1: Can I have samples to test? And what is lead time for sample order?
A1: Yes,we can supply samples, the lead time for samples is 7-10 days.and buyer pay for sample cost and shipping cost.
Q2: Do you provide after-sales service?
A2: Yes,the warranty is 1-3 years, if any quality problems on our side in this period, we can send new one as replacement.
Q3 What is your company's advantage?
A3: We only supply high level quality of lithium battery and we guarantee on-time shipment,we also provide excellent
after sales service.
Q4: Do you accept OEM/ODM?
A4: Yes,it is available.
Q5: What is your lead time for the mass production?
A5: General speaking, about 25-30 days depending on different items after getting down payment and confirmation about the samples.
Q6: Are you battery real capacity?
A6: All of our battery cells with Grade A,100% new and real capacity.
Q7:Are you a factory or a trading company?
A7: we are a professional rechargeable lithium-ion battery and LifePO4 battery manufacturer, welcome to visit.
